Booking,Cancellation and Refund Policy
This Booking, Cancellation and Refund Policy applies to yacht charter, sea taxi, transfer, concierge, event and related travel services offered through the Blu Yachting / Bodrum Yacht Rentals by Deren Bodrum Turizm Seyahat Acenteliği Taşımacılık Organizasyon Ticaret Limited Şirketi (“Company”).
This Policy does not limit or exclude any right that cannot be excluded under applicable consumer protection, travel, maritime or other mandatory legislation.
1. Booking Confirmation
A booking becomes confirmed only when:
The Company has issued a written booking confirmation;
To secure your reservation, a 50% deposit of the total booking value is required at the time of confirmation.
The applicable payment or deposit has been received, where required;
The guest has accepted the written proposal, booking confirmation and applicable booking terms.
The written booking confirmation will include the applicable service, date, price, taxes, payment schedule, included and excluded services, cancellation terms and any booking-specific conditions.
2. Prices, Taxes and Payment Terms
The total price, applicable taxes, payment currency, deposit requirement and remaining payment date will be stated in the written proposal or booking confirmation.
Payments made via Stripe Payment Link are subject to a 4% payment processing fee.
As a gesture of goodwill, The Blu Yachting absorbs 2% of this processing fee, while the remaining 2% is added to the payment amount and is payable by the customer, guest, or supplier.
This fee applies only to payments processed through Stripe. Alternative payment methods may be available upon request and may not be subject to this processing fee.
Any additional services, including transfer, catering, entertainment, special equipment, event production or bespoke concierge arrangements, will be charged only where confirmed in writing.
3. Guest Cancellation Requests
Cancellation requests must be submitted in writing through the contact details stated in the booking confirmation.
The applicable cancellation terms will be clearly communicated before the booking is confirmed. Any cancellation charge will be limited to the terms communicated to the guest before confirmation, together with any non-recoverable third-party costs that were disclosed or approved in connection with the booking.
Cancellations made more than 15 days before the scheduled service date are eligible for a full refund of the deposit.
Cancellations made within 15 days of the scheduled service date are non-refundable, and the deposit will be retained.
The remaining balance of the total booking amount must be paid no later than 48 hours before the scheduled service date.
Failure to settle the remaining balance within the required timeframe may result in the cancellation of the reservation without refund of the deposit.
Where a refund is due, the amount may take account of:
Services already provided;
Non-recoverable costs paid to suppliers for services specifically arranged for the booking;
Any cancellation charge expressly accepted before booking confirmation;
Any mandatory legal rights available to the guest.
4. Changes Requested by Guests
The Company will make reasonable efforts to accommodate changes to a confirmed booking, including changes to date, route, guest number, catering, transfer or concierge requests.
All changes are subject to yacht availability, crew availability, weather and sea conditions, supplier availability, port restrictions and applicable price differences.
A requested change may require a revised proposal or may be treated as a cancellation where it materially changes the originally confirmed booking.
5. Weather, Safety and Operational Conditions
Guest safety is a priority.
A service may be postponed, modified or cancelled where weather conditions, sea conditions, technical issues, port restrictions, official instructions or safety assessments by the authorised captain, yacht operator or competent authority make the service unsafe or impracticable.
Where the main booked charter service cannot be performed for these reasons, the Company will make reasonable efforts to offer:
Rescheduling to a mutually available date;
A suitable alternative yacht or service, subject to guest approval; or
A refund for the unused part of the Company-operated service where no suitable alternative is agreed.
Third-party services that have been separately arranged, including catering, transport, accommodation, entertainment or event services, may be subject to the cancellation terms of the relevant supplier, provided that this is disclosed to the guest.
6. Force Majeure
The Company will not be responsible for delays, modifications or service interruptions caused by events beyond its reasonable control, including severe weather, natural disasters, fire, war, civil unrest, terrorism, epidemic, pandemic, public authority decisions, port closures, maritime restrictions or strikes.
In such circumstances, the Company will make reasonable efforts to offer rescheduling, an alternative service or another appropriate solution.
Nothing in this section limits rights that cannot be excluded under applicable law.
7. Guest Responsibilities
Guests are responsible for ensuring that all passenger information, identification documents, visas, health requirements and arrival arrangements are complete and valid.
Where a guest cannot participate because of missing documentation, late arrival, unsafe behaviour, intoxication, failure to follow safety instructions or another circumstance caused by the guest or their party, the cancellation terms stated in the booking confirmation may apply.
8. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method where possible.
The Company aims to process approved refunds within 45 business days after the refund amount has been confirmed in writing. Bank, card issuer and payment provider processing times may vary.
9. Travel Insurance
Guests are encouraged to obtain suitable travel, cancellation, medical and personal-property insurance before departure.
10. Contact
For booking changes, cancellation requests or questions about this Policy, please contact:
Email: info@theblu.co
Phone / WhatsApp: +90 531 474 0448
